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“Made an Unpleasant Situation Better”

“Yesterday, one of your technicians replaced a window in my car, in-car park P3 at Olympia. I wanted to write to say how helpful he was and that the level of service he provided was well beyond what I expected. He arrived quickly and completed the work efficiently. But what impressed me most was his manner and care. When I asked for some directions to get back to the motorway, he suggested I followed him. When I subsequently lost him, he called me to check I was OK. On their own, none of these things is exceptional. But at the end of a tiring week exhibiting and having come back to find my car broken into (again!), his consideration and manner made an unpleasant situation much better. Please pass on my thanks to him.”